THE DELANCEY Group

Air Arabia Office in Dhaka does not maintain a dedicated public customer service, as the airline operates on a digital-first, low-cost model that centralizes all passenger interactions through its online channels. Travelers in Bangladesh can book flights, manage reservations, and access customer support exclusively through Air Arabia's official website and mobile application. The airline operates regular services from Hazrat Shahjalal International Airport (DAC) in Dhaka to its primary hub at Sharjah International Airport (SHJ) in the UAE. For airport-specific assistance, such as check-in, baggage drop, and boarding inquiries, passengers can approach the Air Arabia counters at DAC, which are staffed by authorized ground handling agents. This efficient structure allows the airline to offer its trademark competitive fares while maintaining a strong operational presence in the Bangladeshi market. For customer service issues, including flight changes or refund requests, passengers are directed to Air Arabia's global contact center and online help portal. This approach ensures that Dhaka-based travelers have reliable access to Air Arabia's extensive network across the Middle East, North Africa, and Asia, while aligning with the carrier's cost-effective business strategy.