From my side, I treat support like a feature to test. I open the Help section, note the channels, and send a simple “withdrawal timeline” question to measure the first reply. If they explain KYC calmly—what counts as proof of address, whether they accept scans vs photos, how to fix glare—I give them points. In the middle of that routine, I skim https://casinocapo.com/casino/5gringos/ to get a quick feel for how the brand positions support, then I ping the live chat once and the email once to compare tone and speed. If both come back with specific steps instead of canned FAQ paste, that’s usually my green light.
From my side, I treat support like a feature to test. I open the Help section, note the channels, and send a simple “withdrawal timeline” question to measure the first reply. If they explain KYC calmly—what counts as proof of address, whether they accept scans vs photos, how to fix glare—I give them points. In the middle of that routine, I skim https://casinocapo.com/casino/5gringos/ to get a quick feel for how the brand positions support, then I ping the live chat once and the email once to compare tone and speed. If both come back with specific steps instead of canned FAQ paste, that’s usually my green light.