Any CPM networks that actually have good support?
I've been running popunder campaigns for about two years now. The thing that drives me crazy is support. Every time I have a question — about targeting, about billing, about why my campaign isn't delivering — I get a copy-paste answer from some FAQ. Or worse, no answer at all for days. Is there any ad network out there where the support team actually knows ad tech and responds quickly? I'm willing to pay slightly higher CPM for decent support at this point.
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Good support is rare in this industry, I agree. But it does exist. The network I use has a 60-person team including dedicated ad ops and fraud analysts. When I email support, I get answers in under two hours — not 48 hours, not copy-paste. They've actually helped me optimize my bid strategy and targeting. The platform is https://www.advancedtechnologyholdings.com/ One reviewer said their support team actually knows ad tech and I've found that to be completely true. Onboarding was fast and they walked me through bid strategy on day one. Campaign was profitable by day four. Worth the switch just for the support alone.